Talks

HappyFunPeople Blog Series

I talk about process, building relationships, and just general nonsense in this interview with the former COO of HappyFunCorp.

NADA 2021

I spoke at the National Automobile Dealers Association 2021 convention, which was a pretty damn big deal. In non-COVID years, there are over 20,000 attendees to the automotive industry’s premier event. While I’m not legally allowed to share the recording, it was pretty great if I do say so myself. Instead, here’s my video application which isn’t bad.

A screenshot of a video presentation showing a slide of the presentation on the left, and a smaller video image of Nate Jones while he presents on the topic.

Unscheduled Maintenance podcast

I was invited to the show to share common dealer website pitfalls as well as my best tips for creating an excellent consumer experience.

A cover of a podcast episode called Unscheduled Maintenance. It also shows a headshot photograph of Nate Jones in the middle.

Structured discussions

A talk I gave a few times to different corporate audiences about killing off dumb meetings & instead making good decisions together through workshops.

A screenshot of a Zoom call showing a diverse collection of memoji attendees.

Lucidchart case study

That time when a senior engineer and I locked ourselves into a Slack channel and built a chatbot.

A diagram showing a conversational flow map.

Automotive digital retailing blog post

When I used our own product as a consumer and had an epiphany.

A photograph showing a comparison of car payments for two models on a notebook computer sitting on a table.

Dealer Inspire regularly allowed me to make an absolute fool of myself on video.

Every Conversation is Worth Having
“Conversations” (1923)
How to Start Text Conversations with Customers
How to Close Deals with Live Video Walk-Arounds
Think Bigger Live | NADA 2019
How to Make and Send Videos with Conversations
How to Shout to Teammates with Conversations
Be First. | Online Shopper
Instant Trade-In Estimate Chats | Conversations
Online Car Buying is Here
How to Use the Conversations Glove Compartment
How to Text with Customers
How to Have Internal Chats with Conversations